bb33k Privacy Policy

bb33k operates the online betting and gaming platform accessible at https://bb33k.io (the "Platform"). This Privacy Policy sets out how bb33k collects, uses, stores, and protects the personal data of individuals who visit or use the Platform, including registered account holders and unregistered visitors.

bb33k is committed to handling personal data responsibly and transparently. We recognise that privacy is a fundamental right and we take our obligations to safeguard your information seriously. This policy is written in plain English so that every bb33k player — including those accessing our platform from Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh — can understand exactly how their data is handled.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and bb33k.

This policy applies to all data processing activities carried out by bb33k in connection with the Platform, regardless of the device or method used to access it.

For the purposes of applicable data protection legislation, bb33k acts as the data controller in respect of all personal data collected through the Platform. This means bb33k determines the purposes for which your personal data is collected and the manner in which it is processed.

All enquiries relating to this Privacy Policy, requests to exercise your data rights, or concerns about how bb33k handles your personal information should be directed to our support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Language: English

bb33k will respond to data-related enquiries within the timeframes specified in Section 11 of this policy.

bb33k collects personal data in the following categories depending on how you interact with the Platform:

3.1 Registration Data

When you create a bb33k account, we collect:

3.2 Verification (KYC) Data

As part of our identity verification process, we may collect:

• Copies of government-issued photo identification (National ID Card, passport, or driving licence).
• Proof of residential address documents (utility bills, bank statements, government correspondence dated within three months).
• Proof of payment method ownership (e.g., screenshot of registered bKash, Nagad, or Rocket account in your name).
• Source of funds documentation where deposits exceed internal threshold amounts.

3.3 Financial Data

When you make deposits or request withdrawals, bb33k processes:

• Payment method type and registered account number (e.g., bKash mobile number, Nagad account reference).
• Transaction amounts, dates, and reference numbers.
• Account balance and transaction history.

bb33k does not store full card numbers or full mobile banking credentials. Payment authentication is handled by the respective third-party payment processor (bKash, Nagad, Rocket, Upay, etc.).

3.4 Transactional & Gaming Data

We record data about your activity on the Platform including:

• Bets placed, game sessions initiated, and outcomes.
• Bonus claims, wagering progress, and promotional participation.
• Responsible gaming tool usage (deposit limits set, self-exclusion requests, session reminders).

3.5 Technical & Usage Data

When you access the Platform, we automatically collect:

• IP address and approximate geolocation derived from IP.
• Device type, operating system, and browser version.
• Pages visited, time spent on each page, links clicked, and navigation paths.
• Session duration and login timestamps.
• Cookie and tracking data (see Section 9).

3.6 Communications Data

If you contact bb33k support or submit a complaint, we retain records of:

• The content of your messages and our responses.
• The channel used (email, live chat, etc.).
• Timestamps and ticket reference numbers.

bb33k collects personal data through the following methods:

• Directly from you — when you register, complete the KYC verification process, make a deposit or withdrawal, place a bet, contact support, or participate in a promotion.
• Automatically — through cookies, server logs, and analytics tools when you visit or use the Platform (see Section 9 for full details).
• From third-party payment processors — transaction confirmation data from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment partners when you initiate a financial transaction.
• From third-party game providers — game session data and RNG outcomes from licensed studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.
• From identity verification services — where bb33k uses third-party verification tools to assist in confirming the authenticity of documents you submit.
• From fraud prevention and security services — data shared with anti-fraud partners to identify suspicious activity, protect the integrity of the Platform, and comply with anti-money laundering obligations.

bb33k uses the personal data we collect for the following purposes:

bb33k will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or being otherwise permitted to do so under applicable law.

bb33k processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms and Conditions — for example, operating your account, processing payments, and enabling gameplay.
• Legal obligation: Processing required to comply with applicable laws and regulations — for example, identity verification under anti-money laundering requirements and age verification under our 21+ policy.
• Legitimate interests: Processing necessary for bb33k's legitimate business interests — for example, fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where these interests are not overridden by your rights and interests.
• Consent: Where you have given explicit consent — for example, opting in to receive promotional emails or push notifications about bonuses, BPL cricket promotions, or Eid special offers. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

bb33k may share your personal data with the following categories of third parties:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment service providers — solely to process financial transactions you initiate. Each processor handles your data under its own privacy terms.
• Game providers: Licensed third-party studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) receive session data necessary to deliver game content and validate outcomes.
• Identity verification services: Third-party KYC and document verification providers used to authenticate the identity documents you submit during the verification process.
• Fraud prevention and security partners: Services that help bb33k detect irregular betting patterns, account takeover attempts, money laundering activity, and other prohibited conduct.
• Technology and hosting providers: Cloud infrastructure and software service providers who host Platform data on secured servers under strict data processing agreements with bb33k.
• Legal and regulatory authorities: Where required by law, court order, or regulatory directive, bb33k may be required to disclose personal data to government bodies or law enforcement agencies. bb33k will only disclose the minimum data necessary in response to a verified legal request.
• Business successors: In the event of a merger, acquisition, or sale of all or part of bb33k's business, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom bb33k shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond what bb33k has authorised.

bb33k retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. The following general retention guidelines apply:

When personal data is no longer required, bb33k will delete or anonymise it in a secure manner. Where anonymisation is not possible, the data will be securely archived and access restricted until deletion is feasible. You may request earlier deletion of certain data — see Section 11 for your rights in this regard.

bb33k uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow the Platform to remember your preferences and provide a smoother, more personalised experience.

bb33k uses the following categories of cookies:

• Essential cookies: Strictly necessary for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. You cannot opt out of essential cookies without affecting Platform functionality.
• Functional cookies: These remember your preferences such as language settings, display options, and responsible gaming tool configurations. They improve your experience but are not essential.
• Analytics cookies: Used to collect aggregated, anonymised data about how visitors use the Platform — pages visited, session duration, navigation paths, and error rates. This data helps bb33k identify areas for improvement. bb33k uses privacy-respecting analytics tools and does not share raw analytics data with third-party ad networks.
• Performance cookies: Used to monitor Platform performance, server response times, and content delivery to ensure the Platform operates reliably for players across Bangladesh including those in Dhaka, Chittagong, Sylhet, Rajshahi, and other cities.

bb33k does not use advertising or third-party retargeting cookies. We do not track your browsing activity outside of the bb33k Platform for advertising purposes.

You can control cookie preferences through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling essential cookies may impair your ability to use certain Platform features.

bb33k takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the bb33k Platform is encrypted using SSL/TLS protocols. Look for the padlock icon in your browser address bar when using bb33k.
• Encrypted data storage: Sensitive personal data, including passwords (stored as one-way hashes) and KYC documents, is stored in encrypted form.
• Access controls: Access to personal data within bb33k's systems is restricted on a strict need-to-know basis. Staff members are only permitted to access the data necessary for their specific role.
• Two-factor authentication (2FA): bb33k supports 2FA on player accounts and applies it to internal administrative access to protect against unauthorised login.
• Regular security reviews: bb33k conducts periodic reviews of its security infrastructure, including vulnerability assessments, to identify and address potential risks pro actively.
• Incident response: bb33k maintains an internal data breach response procedure. In the event of a security incident that affects your personal data, bb33k will notify affected players and take immediate steps to contain and remediate the breach.

While bb33k implements robust security measures, no online platform can guarantee absolute security. You are responsible for keeping your bb33k account credentials — including your username, password, and any 2FA codes — confidential and secure. If you suspect that your account has been compromised, contact support at [email protected] immediately.

Subject to applicable law, you have the following rights in relation to the personal data bb33k holds about you:

• Right of access: You may request a copy of the personal data bb33k holds about you. bb33k will provide this information within 30 days of receiving a verified request.
• Right to rectification: If any personal data bb33k holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain details directly within your account settings.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing applies. Please note that certain data must be retained for legal and compliance reasons (see Section 8) and cannot be erased on request.
• Right to restriction of processing: In certain circumstances you may request that bb33k restricts the processing of your personal data — for example, while a dispute about its accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that bb33k provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing carried out on the basis of bb33k's legitimate interests. bb33k will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time by contacting support. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request". Please include your full name, registered email address, and a description of the right you wish to exercise. bb33k may ask you to verify your identity before processing the request.

bb33k will respond to all data rights requests within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it.

The bb33k Platform is strictly for adults aged 21 years and above. bb33k does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the bb33k account registration and KYC process.

If bb33k discovers or has reason to believe that a person under the age of 21 has registered an account or provided personal data to the Platform, bb33k will:

• Immediately suspend the account pending investigation.
• Delete all personal data associated with the underage user as promptly as possible.
• Refund any deposits made, less any amounts already wagered, in accordance with our responsible gaming obligations.

If you have reason to believe that a minor has registered on the bb33k Platform or has been using the Platform without authorisation, please contact [email protected] immediately. For further information about our approach to protecting minors and vulnerable players, please refer to our Responsible Gaming page.

bb33k reserves the right to update or modify this Privacy Policy at any time. When changes are made, the revised policy will be published on this page with an updated effective date shown at the top of the document. Where changes are material — for example, a new category of data being collected, a new third-party sharing arrangement, or a significant change in how data is used — bb33k will endeavour to notify registered players by email prior to the change taking effect.

Your continued use of the bb33k Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you must stop using the Platform and may request account closure and deletion of your data (subject to legal retention requirements) by contacting [email protected].

bb33k recommends that all players review this Privacy Policy periodically. The date at the top of this page always reflects when the policy was last reviewed and updated. This policy was last reviewed on 1 January 2026.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bb33k handles your personal data, please contact our support team. All communications regarding privacy must be in English.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: bb33k aims to acknowledge all privacy enquiries within 24 hours and provide a full response within 30 calendar days of receiving a verified request.
• Data Rights Requests: Please include your full name, registered email address, account username, and a clear description of your request. Use the subject line "Data Rights Request" for faster handling.

For responsible gaming concerns — including self-exclusion, deposit limits, or guidance if gambling is causing you distress — please visit our Responsible Gaming page or contact support directly. bb33k's responsible gaming team is available around the clock.